If for any reason you cannot point to your site in your web browser, here is a list of things you can do to troubleshoot the problem. It is recommended that you follow the steps in the order presented.

Check for forum announcements

If there is interruption in connectivity in our network, whether it is unexpected or scheduled, we will make an announcement in our Forum. We will also keep the information current with frequent updates so that you know what is going on with your site, the server and the network. The URL for the Forum is listed in the table at the top of this page.

Make sure your DNS is configured properly

Ensure that you have properly configured your DNS records in your domain name account. Login to your account at your domain registrar and double-check the nameservers. You can also perform a whois online to check the records attached to your domain.

Check that your DNS has fully propagated

If you have just recently set up your hosting account with us, your site DNS records may not have fully propagated yet. It generally takes 24-72 hours for all the root servers around the world to update any changes in your DNS records. If you have a name based hosting account, try pointing to http://yourIP/~username using the IP and username provided in your Welcome Email. If you have an IP based hosting account, try pointing to http://yourIP. Assuming you have uploaded your site files to the server properly, you should be able to see your site. If so, it just means you will have to wait a bit longer for DNS to fully propagate.

Ask a friend to point to your site

Ask a friend (who preferably uses a different ISP than you) to try pointing to the site. It will be a good indication as to whether the problem is with your connection or your ISP.

Send in a support ticket

If all else fails, send in a support ticket to our Help Desk. The URL for our Help Desk is listed in the table at the top of this page.